Shipping Policy

Shipping Policy

At ZellNora, we are committed to delivering your order as quickly and reliably as possible. Please read our shipping policy carefully so you know what to expect after placing your order.

📦 Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

🚚 Shipping Methods & Delivery Times

We offer three shipping tiers to suit your needs and budget:

💰 Budget Shipping — Yanwen / YunExpress

  • Carrier: Yanwen or YunExpress (China logistics carriers)
  • Estimated Delivery: 8–26 business days to the USA
  • Tracking: ✅ Fully tracked
  • Best for: Non-urgent orders where cost savings matter
  • Cost: Low-cost / Free shipping eligible

📬 Standard Shipping — USPS

  • Carrier: USPS (United States Postal Service)
  • Estimated Delivery: 10–22 business days to the USA
  • Tracking: ✅ Fully tracked with delivery confirmation
  • Best for: Most orders — reliable, affordable, and widely trusted
  • Cost: Standard shipping rate

⚡ Premium / Express Shipping — DHL

  • Carrier: DHL Express
  • Estimated Delivery: 3–7 business days to the USA
  • Tracking: ✅ Real-time tracking with delivery confirmation
  • Best for: Urgent orders where speed is a priority
  • Cost: Premium rate (calculated at checkout)

🌍 Where Do We Ship?

We currently ship to the United States. Orders are dispatched from our supplier warehouses in China via the above carriers.

🛃 Customs & Duties

Good news! In the USA, orders valued under $800 are exempt from customs duties and taxes — which covers the vast majority of our orders. In rare cases where duties apply, the customer is responsible for any import charges.

📍 Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package through the carrier's website or via 17track.net.

⚠️ Shipping Delays

While we always aim to meet the above timelines, please note that delivery times may be affected by:

  • Public holidays or peak seasons (e.g. Black Friday, Christmas)
  • Customs inspections
  • Weather or carrier disruptions
  • Incorrect shipping address provided at checkout

ZellNora is not responsible for delays caused by customs or third-party carriers once the package has been dispatched.

📦 Lost or Missing Packages

If your package has not arrived within the estimated delivery window, please contact us at globalnexusx@gmail.com and we will investigate with the carrier on your behalf.

📞 Contact Us

For any shipping-related questions, feel free to reach out:

Thank you for shopping with ZellNora — we appreciate your trust and patience! 🙏